Our Bar Performance Evaluation/Mystery Guest Program

Our clients feel that we have the best Bar Performance Evaluation/Mystery Guest program in the South African market. When evaluated side by side with other high profile Mystery Guest Report providers, we offer a service that is the standout in accuracy, detail and value for money.

Once you have registered for this services we will come to give you an evaluation within 30 days of registration.  Each Bar Performance Evaluation report features a detailed visit commentary on all aspects that need attention. We are also the only Mystery Guest type program that focuses specifically only on the bar in your establishment. We are also the only assessment program that gives your bar a rating after the evaluation which works similarly to the star rating system of hotels. After your first evaluation you will have 6 months to rectify and improve on your score.  Then we come again to evaulate your improvement and give you a cetificate to show your rating.  The aim for this rating system is to get back the high standards of service excellence South Africa once had by enforcing a set standard across South Africa.

As individual reports are completed they are hand delivered to your establishment by one of our highly trained assessors accompanied by a free consultation to explain to you exactly what the evaluation report says and how to improve on it and to hand you your rating certificate to display in your bar.

What sets us aside from the majority of our competitors is the level of detail we put into our commentaries for each report. The expansive commentaries detail every facet of the interaction between the guest and bar staff members. The extraordinary feedback resulting from these detailed commentaries, along with a detailed set of check point outcomes from which the visit is scored, makes our Bar Performance Evaluation reports unique in the market for its superior feedback.

The quality and accuracy of our Bar Performance Evaluation reports is the other significant edge we have over competitors. This claim is based on the fact that we do not ask to be reimbursed for any of our expenses while evaluating your bar in your establishment; it is all inclusive of our fees. In Rand terms this means you save twice as much as when dealing with most of our competitors. We do this while still keeping the overall cost to you the same, if not cheaper, as our competitors. This business model delivers the quality and accuracy we demand from our valued, motivated and highly trained assessors.

In short, our clients receive superior Bar Performance Evaluations and reports, a one of a kind unique rating certificate to show your standards and all of this at budget rates.

• Why you need an effective Bar Performance Evaluation program.
• How your company can quantify the return on investment from your Mystery Guest style program.
• Why you need Caliber Events Entertainment and Training as your Bar Performance Evaluation provider.
• Caliber Events Entertainment and Training Code of Professional Standards and Ethics Agreement.
• Our fee structure.